Refund, Return & Exchange Policy
- You may request a return or exchange within 30 days of delivery.
- Items must be in original condition (unused, unwashed, and undamaged).
With all tags, labels, and packaging intact. - Items that show signs of wear, damage, alteration, or missing tags are not eligible for return or refund.
Custom, sale, or discounted items are non-returnable and non-refundable.
- Visit our Return Center or contact our Customer Support Team with your order details.
- Pack your item securely in the original packaging (or similar protective packaging).
- Use a trackable and insured courier service to return your parcel. We are not responsible for lost return shipments.
- Once your return is received, our team will inspect it within 72 hours and confirm the next steps.
- Approved refunds will be issued via the original payment method only.
- Processing time: 7–10 business days after inspection.
- Shipping fees, handling costs, and local duties/taxes are non-refundable.
- Partial refunds may be applied if items are returned without tags, packaging, or accessories.
- To exchange an item, place a new order for your desired product and return the original item for a refund.
- If exchanging due to size or fit issues, our team may guide you with measurements to avoid delays.
- If your preferred item is out of stock, we will offer alternatives or a refund.
- If you receive a damaged or defective item, notify us within 7 days of delivery.
- We will either send a replacement at no cost, or Issue a full refund.
- If your shipment is lost in transit, we will re-manufacture and re-ship your order at no extra charge.
- International customers are responsible for return shipping costs, customs duties, and local taxes.
- We recommend contacting our 24/7 support team before placing an international order to confirm size, color, and specifications.
- If a return is required, freight and customs charges are the customer’s responsibility.
- Orders canceled within 3 days will incur a 10% cancellation fee.
- Orders canceled within 7 days will incur a 25% cancellation fee.
- Orders cannot be canceled once production or shipping has begun.
- Custom-made items (specific sizes, colors, or designs).
- Discounted or promotional products.
- Items returned in used, worn, or damaged condition.
- Second-time returns of the same order.
- Please keep your courier receipt and tracking number until your return is confirmed.
- We are not responsible for lost packages during return shipment.
- Refund timelines may vary depending on your bank or payment provider.
- Communication is key! Our support team is available 24/7 to assist you with returns, exchanges, and order-related queries.