At Falcons Leather, your satisfaction is our priority. We take pride in offering premium leather jackets, handcrafted leather, and custom outerwear designed with quality and durability in mind. While we ensure strict quality checks before dispatch, we understand that you may sometimes need to request a return, exchange, or size adjustment. Please review our updated Return & Exchange Policy below for a smooth shopping experience.
Refund, Return & Exchange Policy
- You may request a return or exchange within 30 days of delivery.
- Items must be in original condition (unused, unwashed, and undamaged).
With all tags, labels, and packaging intact. - Items that show signs of wear, damage, alteration, or missing tags are not eligible for return or refund.
Custom, sale, or discounted items are non-returnable and non-refundable.
- Visit our Return Center or contact our Customer Support Team at (falconsleather72@gmail.com)with your order details.
- Pack your item securely in the original packaging (or similar protective packaging).
- Use a trackable and insured courier service to return your parcel. We are not responsible for lost return shipments.
- Once your return is received, our team will inspect it within 72 hours and confirm the next steps.
- Approved refunds will be issued via the original payment method only.
- Processing time: 7–10 business days after inspection.
- Shipping fees, handling costs, and local duties/taxes are non-refundable.
- Partial refunds may be applied if items are returned without tags, packaging, or accessories.
- To exchange an item, place a new order for your desired product and return the original item for a refund.
- If exchanging due to size or fit issues, our team may guide you with measurements to avoid delays.
- If your preferred item is out of stock, we will offer alternatives or a refund.
- If you receive a damaged or defective item, notify us within 7 days of delivery.
- We will either send a replacement at no cost, or Issue a full refund.
- If your shipment is lost in transit, we will re-manufacture and re-ship your order at no extra charge.
- International customers are responsible for return shipping costs, customs duties, and local taxes.
- We recommend contacting our 24/7 support team before placing an international order to confirm size, color, and specifications.
- If a return is required, freight and customs charges are the customer’s responsibility.
- Orders canceled within 3 days will incur a 10% cancellation fee.
- Orders canceled within 7 days will incur a 25% cancellation fee.
- Orders cannot be canceled once production or shipping has begun.
- Custom-made items (specific sizes, colors, or designs).
- Discounted or promotional products.
- Items returned in used, worn, or damaged condition.
- Second-time returns of the same order.
- Please keep your courier receipt and tracking number until your return is confirmed.
- We are not responsible for lost packages during return shipment.
- Refund timelines may vary depending on your bank or payment provider.
- Communication is key! Our support team is available 24/7 to assist you with returns, exchanges, and order-related queries.